jonathanelmore

Hi, I am having another midi problem with the HX One. It's not receiving midi clock properly from my Boss ES5. I've set the HX One midi clock to auto in settings and it appears to initially try and sync but then drifts drastically out of time. All of my other devices are syncing fine with the ES5. Has anyone else experienced this at all or able to test? I've logged a ticket with Line 6 but would be handy to establish if this is a bug or something with my setup or I'm doing something wrong.

This was a main feature of the pedal at launch so it's perfectly acceptable for an end user to expect a prompt fix. My initial ticket was acknowledged, but any requests for updates have been treated with abrupt indifference. I understand that implementing a fix isn't necessarily straight forward, but keeping customers up to date and politely reassured would make for a much better customer experience.

Yes, I did submit a ticket and after posting on the HX facebook group it’s been confirmed as a bug. Line 6 have said they’re working on a fix but no idea how long that will take.

Yes I tried factory reset and updating again but still no joy. I have a replacement coming tomorrow so hopefully that one works.

Thanks, yes I've tried changing midi channels including leaving it on channel 1 but midi thru only works if it's set to Omni so definitely not working as it should. I'm not sure if it's a hardware issue or something that needs to be fixed in a firmware update but Yamaha are shipping a replacement out tomorrow.

I had the new HX One delivered today but unfortunately it has issues with midi. I can't get midi thru to work properly at all, the only way I can get it to pass midi messages through is in Omni mode but that's obviously not useable as then the HX One is receiving all the midi messages for all of my devices. I've tried various cables, ensured midi thru is definitely switched on and updated to the latest firmware. I know this is a brand new product but if anyone else received one yet I'd been interested to hear if midi thru is working for you. Thanks