wruthensteiner

Well, I think I tried everything I could think of: Uninstall and reinstall the drivers, different USB ports and cables, manual firmware-download and "select local file",... I even tried a second computer (both run windows 10 64 bit, though) with a fresh install of Helixv2.21Installer.exe (installs latest Helix App, Driver and Updater), then tried to update - same result. I am an experienced user, IT Admin in my company. I followed all instructions to the letter (actually there isn't much that could be done wrong). By the way - the screen before the final failure message says: "Please wait. Loading important post update instructions." :rolleyes: The Helix works fine, just won't update. Is there any other method to update the firmware (other than using the Line6Updater)? If not, I'm giving up for now. I will try again, when the next version is available... Thanx!

Hi! I'm trying to update to firmware version 2.21 with line 6 Updater 1.11 My HELIX has firmware version 2.20, I recently updated the firmware without any problem. Device is still connected with the same USB-cable. Shortly after the update process has started, I briefly see a black screen saying "Wait - loading important ...bla, bla", then Helix Firmware Update Failed An error has ocurred. Please try again. Please follow these steps when updating your Helix. 1. Turn the power switch off then back on. 2. Ensure the USB cable is connected directly to your computer and not to a hub or peripheral such as a keyboard or mouse. 3. Click 'Continue' and attempt the update again. The screen on the Helix has gone black, the foot-switch labels still appear normal. It does not "reboot automatically and begin rebuilding presets." When I switch it off and on, it's back to firmware version 2.20. Helix IS connected directly to the computer. What now? Thanx for you help! W.