Stralosfer

Hi guys, 2 weeks ago, my sound card UX2 worked well, but suddenly she stopped to work. I opened my Line 6 Monkey account, and i saw that the last driver wasn't installed. So i installed it, but when i reopen my Line 6 Monkey account, i see that it's not installed ... i don't understand how my UX2 can run. When i plug my UX2, the hand of the potentiometers are positioned on the middle of the dial. I don't know if my UX2 is broken, or if that's just my newest Windows 10 version is too recent. Thank's you all for your help.