rknrollo

Nope win 7, called L6 and tried everything and they wanted me to send it in, I took it back to GC, I might buy another or just get an Axe 8 but I tweek too much on the Fractal stuff though, I still like the helix UI.

I've tried every reset option with and without the usb cable, everyone has the same result "blinking helix rack over helix"except the 6-12 safe mode which just gives me a blank screen and nothing else, either the download is corrupted or more than likely I got a bunk unit, I used 2 diff computers and multiple usb ports and it did start to update about 1/3 of the way last attempt, now it doesn't even see the helix on either one. just says ünknown usb device". I went from line 6 xt way back to my ultra probably 8-9 years ago, I have updated FW on my ultra and axe 2 many many times and never had one glitch updating or using them ever. This unit fired up just fine, I played through it, everything worked and then I tried to update it and then here we are.I had a problem from the first time I plugged the usb into my computer and it did not install the drivers.

yes I did, I read it and checked it over and over before I did it, I even tried to update from my 1.06.5 to the next one and same thing, now it wont to anything I tried safe mode but just blank screen. I wasn't too impressed when I tried it so I figured the latest firmware would give me the best results to compare to my fractal stuff as I have heared some good stuff on youtube. I bought it as an open box item so I'm wondering if it was returned and maybe reset somehow, If I can't get it resolved in a few days I'm taking it back, I am totally satisfied with my fractal stuff but the UI is so much nicer on the helix, I spend way too much time tweaking on the fractal stuff. I use my ultra more than the axe 2 because I put so much time into it already,

I just got my helix today, (I own a fractal ultra and 2) and thought I'd give the helix a try. First issue when I plugged into my computer driver failed to load, no biggie got the driver and firmware updates off the site, driver loaded then I tried to update the firmware, failed to update numerous times tried different usb ports then it wouldnt even see the helix, got my laptop out and it sees the helix, started the update went a bit further than on my desktop and failed again, now instead of seeing "boot failed entered update mode" now it says line six and under that it blinks "helix rack" over "helix" I tried all the ways to reset it and it does nothing, I used it a whopping 5 minutes...........WTF?