TommyTwoTap

Hello DataCommando, I appreciate the response. You can call me Shirley anytime. ;) You are correct, I misspoke: I was referring to 3.7 when I said 7.0. My brain saw the 3 as redundant and disregarded it. You are again correct: The directions do not mention the updater. I was checking that the device was visible via USB. It is. Multiple functions work through USB (speakers attached to the XLR outputs are available and work, and the Line6 Updater sees the device). My purpose in opening the updater was to verify the connection. HXEdit does not see the device whether the Line6 Updater is open or not. So, the Line6 updater being open is not the cause of HXEdit not seeing the device. I have tried many troubleshooting steps including: * Rebooting the PC & the Helix, varying the order of reboot. * Changing USB ports to which the Helix is attached. Here's the punchline: I have another PC with HXEdit installed. I connected the Helix to that PC and it does recognize the device. The first PC still does not recognize the device. My best theory is that something happened during the installation that messed with the drivers. I am going to reinstall and see if that fixes it. BTW, I do have many backups of my Helix at various stages in development of my patches. I did not get to the point of getting prompted for a backup. I would always take that option. I have put in a lot of work. I appreciate the response. Best, Tom PS. I decided to wait to submit this until I had reinstalled and got results. It's working again. I suspect it was the drivers. Again, thank you for the feedback. -Tom

I just installed HX Edit 7.0. It says "No Device Connected". I did the following: * Reboot Helix LT. * Reboot the PC and applied some updates for Windows that were pending. * Checked HX Edit version. Is 7.0. * I have a USB Hub, but generally don't plug the Helix into it. I am not plugged into it now. * Updated the Line6 Updater. It's now at version 1.28. * Verified that the drivers are working properly for the Helix LT. * Checked in Line 6 Updater to verify that it can recognize the Helix LT. It knows the version is 3.6. That is the version on the Helix LT. * Verified that I can get sound from the PC over USB through the Helix. It works. There only anomaly is that HX Edit can find the device. My current thought is there is something not working in HX Edit. I could probably update the Helix LT with the Line 6 Updater, but I want to make a backup first, so I won't move forward until I fix the issue in HX Edit. Any thoughts appreciated. Tom