Did you do the 1. HX Edit download/install on your computer, 2. Back up Helix 2.X to the new Editor, 3. Firmware 2.30 Download/install onto the Helix, then 4. Restore Helix from the NEW HX Edit software... in that order?
The old Helix Editor won't talk to the new firmware, so the order is important to end up with a package of Floor processor and Computer-based Editor that will work together (and share all the same information and presets).
