siraxeman

Hi guys, thanks for the replies....I received a reply from the tech support via the ticket thing you do and their advice was perfect - i'm all back up and running and very relieved its sorted without any sending it away to be repaired and the resulting expense. For the possible benefit of others encountering this issue here's my reply from Line 6 tech support which did the trick for me! Hi, please do the following: 1. uninstall Line 6 Updater, the driver and HX Edit via the uninstallers: start/ settings/ apps/ apps & features. 2. download/reinstall HX Edit v2.90 only! (will also automatically install Line 6 Updater + driver): http://line6.com/software/ Select all components for the installation. 3. connect the Helix via USB to your computer. Use another USB cable and USB port. Don't connect to an USB hub. 4. power up the unit while holding the footswitches 6+12 (until "entered update mode" appears). 5. shut down all Line 6 software including HX Edit, or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc. 6. launch Line 6 Updater, log in, then reinstall v2.90.

Was updating my Helix yesterday had no previous issues with updates a few times in the past, however this time not so lucky. About 5mins into the process it came up with an error message and I ignored as the update said there would be one and to ignore it anyway shortly after it had moved on but then it came up again a 2nd time and stuck at that. I tried checking the USB connection on the Helix was all good, so pulled out my PC tower to check the back of that…then accidently the power went down on the PC, so quickly rebooted hoping it'd pick up where it left off only now my Helix updater and Helix Edit software no longer sees my Helix at all...so I seem stuck. I read a few old threads on here and to no avail, tried a different USB cable and into numerous USB slots round the back of my PC all to no avail....so now I've contacted Line 6 support online via their ticket system - explaining what I have here but am now in a "up to 3 days" wait for a response, so I figured in the meantime i'd bother you guys to see if you can offer any help of suggestions? I did reinstall the updater software twice and that did nothing - same thing it says no device connected. I haven't deleted and reinstalled the Helix edit software yet but don't think that'd really do anything as if the reinstalled updater made zero differences I cant see that doing, and besides I backed up all my patches and IR's prior to starting the update and if I uninstall that won't I lose all that stuff ? What you reckon I can do...anything ? I'm hoping I can get it working again without having to send it back to get re programmed/repaired and if I have do have to lose my backed up patches and IRs the so be it...if I somehow have to get a factory reset then that will be ok. The list of double footswitch presses on boot up did nothing as I did try the factory reset options the safe mode did something but not anything I could see to do from there? Help!