To me it's too much of a coincidence that both of my Helix products had the same defect. I take good care of my equipment, it's too much money to waste by not being careful. Would be nice to see Line 6 take care of this problem. But, both are out of warranty. So I have a $1500 board and $650 Stomp that I can no longer update and or connect to my computer These issues and countless times I've had to send my Relay G10 and G10s in to get repaired is astonishing.