notgravy

Just so if anyone finds this in the future - I opened a support ticket and my HX effects needs to go in for a repair. They didn't say if it was the same noise floor issue or not. I'm waiting on an RMA number for it.

This is the latest reply I got back from BluGuitar - with my original reply under it, see the bold (my emphasis): So I guess there is some weird issue between these 2 products and Line 6 should be able to help me? Just my freakin' luck. Should I open a ticket? Does anyone know of this issue?

Hello, I've had the HX for a while now - I just recently purchased a BluGuitar Amp1. I am getting strange static and noise as I play when running through the HX to the front of the Amp1. It's like as the chord or note holds and degrades it gets static and noise that's almost as loud as the original note. If I remove the HX - the noise goes away. I have a tube amp I also use and run the HX into the front of, no strange noise and static. I can also run the HX into my computer interface and have no problems. I can run from my volume pedal (2 cables) and I get no noise either. I contacted BluGuitar, they are saying it's a known HX effects issue (noise floor issue I'm assuming). I do not have this problem other than in front of their product. Any ideas what it could be? It's almost like the Amp1 does not like the output of the HX possibly. Cables are 15 ft. each. I'm on Helix version 2.54 right now. I haven't updated due to the issues people were having with 2.60 and beyond with freezing etc.