GabCS

Hello guys! Update: After submitting a ticket to Line6 they told me to contact an official tech support in my area (Hot tech support in your area want to fix your multieffects!). I got it fixed today; it was a hardware problem, some board was deattached from its position, the fix was cheaper than I expected and everything seems to be back to normal, the tech even upgraded it to 3.11 and I'll be diggin' on it tonight to taste the new amp :D Thank you so much to everyone who tried to help, this is a nice forum, I like it!

Hello! Tried every cable I own and every single port of my PC. Already contacted an official tech support to try and see whats wrong since it seems that my footswitches don't work. Once I can get access to the Safe Boot mode everything should go fine. Thank you so much!

Its Ok, I appreciate a lot the effort and the will of helping. Just sent a ticket to the support team, if it ends up workin, I'll let you know. Thank you so much!

As expected I can't get into "Safe Boot" mode, it just pops up the "Updating UI MCU Firmware, please wait" screen. What bugs me the most is that there isn't a single light coming from the switches' rings or EXP1/2 at the startup. EDIT: Still can't connect it to my PC via USB I uninstalled everything, rebooted and reintalled, rebooted again and no signal from my Helix over HX Edit or Updater

Exactly I mistyped my HX Edit version I'm on 3.10, thats the only message I got, the update was going as expected until it rebooted, it has been hours like that and nothing happens. The point is that every single switch seems to be failing and I cant enter the manual mode as suggested in the reset options (Tried every combination of switches). When I get home I'll try and see if my PC still recognizes it via USB. Thank you so much!

Hello! Today I booted my Helix LT as usual (I've been an user for 2 and a half years with 0 problems in the past) when all of a sudden none of the LED rings were working aswell as the switches or the expression pedal, neither the EXP light above it. I was getting no sound from it, but I had display signal and I could navegate through the presets and setlist aswell as the global settings etc. I panicked and tried the safe mode, and the reset from factory boot holding the proper switches. None of this worked, all I got was the main view with no chance of entering the desired modes. When I got home I plugged it in via USB, my PC recognized it and I proceeded to update it (I updated my HX Edit first) I went from 3.0 to 3.11 BUT when it restarted after "successfully" updating, this happened. What shall I do? Where I live is way too difficult to find a replacement and Im afraid its going to be a Hardware issue. RIP HELIX

Hi guys I've recently lost my Helix Lt power cable on stage and I was wondering if I could use any other IEC cable. Has anyone tried it? I found nothing using the search tool, thanks and keep rocking on!