erikopul

thanks for the above explanations

Hi again Just to say you were right it is the microprocessor got erased because of the power supply needs to be replaced,

So it is useless, I'll wait to see what the service center in Mexico city says, thanks

How I wish to be in the states

@hurghanico is there a place to buy the main PCB other than Fullcompass.com ?

I have check it out for a bad capacitor and nothing my next step will be measuring voltages in case a voltage regulator got burned, thank you so much for the help

@hurghanico Thank you for the help, I'm willing to repair it myself (I have an electronics degree plus i teach electronics) can't spend more than 100 dollars on this unit has you have said there are other units for about 200, the thing here I was looking for someone to tell me what kind of component is the one that doesn't work :(, sadly Line 6 want to squeeze out money from repairs without trying to help customers even if they can help.

It always tells me the drivers are not installed because it doesn't recognize the POD no matter what computer or cable I use, I have a POD HD300 and works with the same power supply and USB cable, so it is the unit itself

I can't get the computers to recognize the POD HD500, and it is registered

I am located in Gutierrez Zamora, Mexico and have no Idea how to get a service center to take my HD500, that is why I was looking for a solution.

Can you tell me what is it?, I can't take it to a service center :(

Do you know what is the problem?

like the second pic, it has the plastic in the middle of the USB port

@joel_brownI tried a new power supply from another unit, still the same when on safe mode never restarts. @psarkissian could you tell me more about it please, I'm located in Mexico, and have no access to a service center

Hello, I have been reading all the ways to do a Global reset, Firmware update, etc. My HD500 is in a loop shows only line 6 in the screen over and over again, pressing the left arrow doesn't work as people has done it to get a global reset. I can get the Update Flash screen, and the test mode screen as well. Any help is appreciated. Also i read somewhere that could be that the USB chip is dead, or another chip