Swansuite

Have enjoyed my Variax as a nice complement to my recording efforts. A few months ago (the guitar is under a year old), it suddenly stopped sustaining notes. It also sometimes doesn't make a sound if I play too lightly. It will essentially hold a note for a couple of seconds then cold stop. I have no idea what's going on. I've tried changing batteries, tried all presets, etc., nothing seems to be allowing me a sustained note. On some settings the sound will last slightly longer than others, but that's basically it. Never had this problem the first few months that I owned this thing. Any thoughts or suggestions? Thanks!

I edited my initial inquiry, since it wasn't clear what I was asking (such a newb!!). As far as I can tell, there is only the one bundle that can be downloaded, so I'm confused. The one that comes up is the one with the edited custom settings. There doesn't seem to be any way to access the tweaked default, so if anyone can guide me to that, I'd be VERY appreciative! Sorry about the initial post.

Totally newb here and an old fart, so be nice! lol I've tried searching for this topic, but couldn't find anything (probably a shortcoming on my part). Recently bought the Chad Huskey Patch/Presets bundle. My understanding (which may be totally wrong) was that there is two separate pieces of software here. One that would simply tweak and equalize the volume of all pre-existing settings (what I wanted) and a second bundle that does what the first does, but also completely revamps the existing custom settings (all electric guitar modeling). Since I like the present set-up, I wanted the first option--simply a tweak of the existing set-up, so that I can switch on the fly without worrying about a ton of lost or found gain. Did I misunderstand what this bundle was offering, because the only option I seem to have is the new-custom set-up as opposed to the default tweak? Thanks much for any help.

First, my apologies if I've posted this in the wrong place. If so, just let me know and I'll redirect it accordingly. I'm a 70yo singer/songwriter, using my first Variax (so fairly lame techie!). I am mostly interested in the acoustic settings, since I have a number of nice electrics I love to play (although that won't stop me from playing this one from time-to-time!). I downloaded the Chad Huskey patch from the store. If I understand this all correctly, it is supposed to have two patches.... one that simply tweaks the existing format from both a volume and tone standpoint, equalizing and optimizing all of the default presets across the board (can't quite understand why it didn't already have this done, to be honest). I've downloaded it, finally figured out how to get it on my Variax workbench (all there in red), but these appear to be the second patch option of tweaked across the board, but new Custom settings (which is excluding some of the acoustic guitar options (like the Martins!). I don't see the first patch at all as an option. First, am I confused (probably a rhetorical question). If so, how and could you help me get on track? I'm wanting just the volume and tone tweaked default settings. Thanks so much.