Colindsv

The problem was more the assumption that I had HX edit up to date already

thank you for the help. here's what ended up happening. at first updater didn't recognize anything. After restarting everything though, updater recognized the unit. I used updater to roll back to 3.15 which went smoothly. then I used the proper updated version of HX edit to update to 3.5 everything is good now.

Ok updater does recognize it. I’ll try and find flash files and figure out an offline update. No idea what that means but I’ll go at it and report back

So I tried to update to 3.5 on my rack. Didn’t realize I was using HX edit 3.0. It hung on the “boot failure….” Screen for 60 min or so I’ve since downloaded HX edit 3.5. still showing “no device connected” on HX edit. Still showing “boot failure….” On the rack I’ve tried restarting the rack which did nothing. Restarted in safe mode as well. Not getting anywhere. can anyone give me any suggestions?

I'm using OSX.... Do I need to change things in my power settings?

I bought a used Helix rack and controller on reverb. Everything works great. I have not plugged it into my computer yet, only used it with my guitar. When it boots up it says version 2.71. So, since I've never had an earlier version of HX edit.... Do I still have to find an old version of it, then back everything up, then install 2.8? I really don't need to do a backup since I don't have anything saved. I've made one preset and placed it in a setlist just to get a feel. Took 10 min, I don't feel the need to back that up. But does it need to be backed up for another reason? If 2.8 resets it to factory... No big deal.....I just don't want to make it hang up on install like some people are experiencing.