MrBluesman

Also the part numbers you gave above don't exist in the u.k they are USA part number. Sontec order from Yamaha In Germany so can't order from the USA if the parts are available over there

OK do you mean ask someone like Anderons in the UK?, also got this back today from sontec. 'Thank you for your patience whilst we have been waiting for an update from Yamaha. The charger is no longer available I'm afraid so we will not be able to source this for you. Yamaha have confirmed we can order the battery but we do not have a firm ETA. We suggest 4-6 weeks but this could be longer. The total price for the battery including vat, UK packing and carriage would be £85.90'

Oh right, that's strange

Oh right ok. It's a major problem Brexit for shipping simple items into/out of the UK. Also it doesn't really matter if I hear back from them as they've said the charger is no longer available. So if I get batteries I can't charge them anyway! Very disappointing

Thanks, do you mean you've contacted them?

This is the email. 'Good afternoon Thanks for your email. We are the service and spare centre for Yamaha/Line 6 UK. I have checked and the battery charger is no longer available for us to order from Yamaha I'm sorry to say. We were informed that since the changes brought in by Brexit we could no longer order batteries as they cannot be shipped from Germany (where Yamaha spares are held). However I have emailed Yamaha just now to see if this is still the case. As soon as I hear back I will let you know. Kind regards Customer service'

Yes, sontec told me that the battery chargers are no longer available from Yamaha and they cannot get the batteries from Germany. Although it doesn't matter (in my case) if they can get batteries as without a charger they would be useless.

Thanks for that. I tried them, however, they tell consumers to go to sontec.co.uk as mentioned above.

Where? I can't find them anywhere in the UK. I've been in touch with Sontec.co.uk who supply parts for Yamaha here. They've said the charger is no longer made and batteries can't be obtained due to Brexit. Thanks

So is it me or when buying a guitar we expect it to last a lifetime? I've had my JTV69 since launch (uk based), no issues at all until now. My battery charger has recently broken (and some batteries have died), can I for the life of me get a replacement for these in the u.k? Nope You'd think they'd keep at least making these for a decent amount of time as we all bought guitars that should be useable for many years, (their whole features I mean, so that includes the modelling side) but nope. I put a support ticket in to Line 6 who told me to contact sontec.co.uk - so I thought great they'll just sell them direct not via a retailer. No, they come back to me today to tell me that Yamaha said - the battery charger is no longer available and due to brexit (don't get me started on this) batteries can no longer be ordered from Germany. Even if they could get the batteries I couldn't charge them anyway! Now I'm probably gonna be forced to but a line 6 Helix or something just for the VDI input (which I'm sure they'll phase out) as all my other LIne6 gear doesn't have it. I don't need another unit. This is crazy Rant over - just venting as I'm sure there are many others having the same issue. I feel for anyone who bought these and is relying on them for regular gigging etc... On the off chance anyone has found a solution to this (uk based) I'd be very grateful to hear Thanks

I just opened Monkey and it prompted me to update to a newer version - seems Line6 have responded to the tickets - Great Job Line6 :) Very fast too I can confirm it's all working too :)

I've opened a ticket too - I'm guessing the more people do it the quicker they'll notice/respond to an issue

Exactly the same here. Mac Mini, cannot connect to server with Line6 Monkey, also Monkey doesn't recognise my HD500 is even connected although HD Edit does Using Monkey version 1.64 latest download