Well the thing is that when the firmware installation failed, it bricked my Pod. It won't do anything at all now. I turn it on and it just says "flash update 1.0" and no buttons do anything except tap. And when I hit that button it just says "failed" for a second then goes back to the flash update 1.0. I tried doing a factory reset, and nothing. I plug it into my laptop and open Line 6 Monkey and it asks me to select my device from a drop down menu and it's not even listed! This thing and all software and "support" from Line 6 website and the Monkey are so outdated it's ridiculous. I just keep going in circles and not getting anywhere with this thing. It's such an old device, it's a legacy device and I'm completely shocked Line 6 still sells this thing brand new with the awful old and outdated software they offer for it. I've searched online and found many many people have had the *exact* same problem I'm having, but they had it in 2009! Incredible it's still an issue 11 years later. I guess I wasted my money on this thing. I've run out of things to try, I'm just stuck.