Howalt

Thanks Phil and MGW! To answer your questions: It gets stuck on random presets, this morning it was a stock one that came w/ the unit... yesterday it was one I purchased in the Line6 marketplace. Yes, I have done a factory reset since the update, then I restored my presets from a backup. Helix went through a lengthy preset 'rebuilding' process upon restart. I thought that might fix things, but it actually made freezing worse. Much worse. Maybe I just need to keep doing factory resets and installing old presets one at a time???? (ugh) Maybe I fried the motherboard or something???? I'm all ears for suggestions... I'm on the verge of sending it in for some Line6 workbench time if necessary.

My Helix Often freezes where it sticks on 1 preset and I can't switch up or down between other installed presets with the Up & Down foot switches on the far left side of the unit. Is this common easily fixed issue, or should I send it in for a repair? I'm updated to 3.15. I bought it used on Reverb. My registration says it's still 'In Warranty' until 4/6/2023