I tried all options above, but my PC does not see the Helix. When I instert the USB it shows Helix, but the updater does not see it. I tried with windows and mac, but both do fail.
When I start up the Helix with switch 6 and 12 pressed, is says Entered update mode. I tried 3 usb cable's, but no effect. I am hopeless, what can I do?????
I tried some more, so I tried to start HX edit again. This didn't work and could not connect to the helix. But after quiting HX edit, something changed. The updater now saw the helix, and I was able to install the firmware. For some reason, the updater does not install the right USB driver, but the HX edit did correct this.