NoSlowhand

Very much appreciate it, Dennis! I do now have this fixed and let me pass this along in case this happens to someone else. I kept connecting the XL via USB to my PC to try and get everything manually downloaded. For those of you who don’t know this the Helix Stadium app immediately connects you with your device when you turn it on, but that isn’t the ACTUAL main menu. There’s another option to select from a list of devices. When I clicked on that option it brought up a screen showing Helix Stadium…not XL. When I clicked on a second icon for XL it gave me the message that I was about to overwrite software. I’m not sure how this happened, but it appears the wrong software was loaded on the unit and when I opted to overwrite it with Helix XL, the download immediately started and as soon as it was finished the QR code popped on the XL and I was logged in immediately. For those of you who have this problem in the coming days when you get your preorder. If your QR code or manual log in isn’t working on the XL, connect with a USB and make sure that your XL actually has the XL software on it…not the regular Stadium.

Hey all, I got my preordered Helix Stadium XL today. I booted up and right away the troubles began: —Won’t show a QR code…tried for three hours —Won’t let me log in manually on that next screen —Connected it via USB to the Stadium app and won’t update there either The USB connection brings up the old view like you used to have when manually managing presets, so I know it’s connected, but it keeps telling me that an update is required. But when you click Ok, the update box remains empty and no firmware update ever appears. Guess I have no choice but to send back to Sweetwater, but thought I would share this before someone else gets theirs and spends most of their day beating their head against the wall. Thanks.

Yes, this does make sense! I believe I was missing some of these steps, so thank you very much!

Good afternoon all, So, I own the Helix floor and I purchased the Mission EP1-L6 pedal, solely to connect as EXP 3 and use it as a classic wah for Blues. The problem is that no matter what settings I use, the pedal only controls the volume….can someone post a step by step of the how to set this up or link me to a video that shows how to add an external pedal and get the settings right? Appreciate any help on this…