TurbineTester

OK i have tried the cable on MacBook Pro and Windows 10 MSi Laptop. It seems to be reliably connecting to both so far. It stayed connected long enough for me to add some patches to the Helix from Mac. It also connected right away to the PC, and stayed connected the whole time i was writing this post. I changed the presets on the Helix via HX edit and all seemed well. I'm not considering the issue solved just yet as i'm waiting to see if it disconnects or becomes unreliable at any point in the next week. But at this point i'm way less worried about having to send the unit back for service.

So i ordered and tried THIS CABLE from Amazon. It is a USB Type-C to USB Type-B cable. It works with my MAC. I have not tried it with the windows machine yet.

My apoligies if i wasn't clear, but i don't use a HUB when connecting to the Windows machine. All of these screenshots are with a direct USB connection from the Helix floor to the laptop port running Windows 10. In fact i've tried every port on the Windows laptop and two different USB cables. Always the same result in the Device view in Windows, connecting and reconnecting every few seconds.

Here is the Helix showing up in the connected devices screen in Control Panel. And then 5 seconds later is drops out and disappears, no movement of the cable and without even touching the PC. Sometimes it will connect and sometimes it won't. There doesn't appear to be any damage or anything to the plug, and this is a brand new (but old stock) cable with no ferrite choke.

Here is the USB message

I installed the 3.5 update with a Mac and have tried to connect again from both a Mac and a PC. Yesterday i tried connecting to the Helix from Windows using HXEdit 3.52 and today i uninstalled that and installed HXEdit 3.5. Still no connection. I get the error Message "The last USB device you connected malfunctioned and windows does not recognize it. Please try reconnecting" or soemthing pretty close to that. When i clicked further into the error details it said basically the device isn't identifying itself and we don't know what it is. In device manager there was jsut an unrecognized USB device with the yellow exclamation point over it. Today I couldn't grab the screenshot of the exact USB error when i did it a second ago. Just now i unplugged the helix and plugged it back in several times trying to get the error message to dispaly to i could copy it perfectly and post here. However, the last time i connected the helix connected to HXEdit for about 30 seconds, long enough for HXEdit to tell me that there was an update available for HXEdit 3.52. When i clicked download and install, about that time the HXEdit status bar at the bottom said "Connection Interrupted" and then it dropped the connection. Now when i reconnect the helix i don't get the USB message. I see it in the Windows devices listed as Helix. Right now it's updating to 3.52

I have a used Helix that is less than 11 months old from purchase at Sweetwater. I downloaded the 3.50 helix firmware and the HX Edit from Line 6 ane ran them from I connected my Helix to a MacBook Pro yesterday using the OEM cable and a USB-C hub. No connection at first, then i flipped over the USB-C connection at the MacBook and voila! All connected and was well. I backup up all the previous owners paid patches to the Mac, flawlessly ran the 3.5 update, did a "button 9 and 10" factory reset and was able to play. However, within minutes after this update the Mac started loosing connection with the Helix, intermittant at first but now it will not connect, no matter if i try two different USB cables, different ports on the HUB, different ports on the MAC, different USB cables on a Windowws 10 laptop. Nothing. It says a USB device is connected in device manager on the Win10 laptop, but it's "unrecognized" and shows no connection whatsoever in HX Edit. Both the Mac and Win10 versions of HX Edit are the most up to date version available directly from Line6 website. I've factory reset the device 3 times this morning and tried everything i can think of and checked everything i can. USB Port feels very firmly attached, no sign of damage, and the same cable i used with flawless connection during the 3.5 firmware upgrade does nothing. I appreciate any help you can offer. Thanks! -Chris

Not sure if the attachments are working

Strat frets for comparison

I have a cherry JTV-59 I purchased used but in “mint” condition. I ended up having to buy a charger and workbench cable but otherwise the guitar was in mint cosmetic and functional condition. Or at least I thought until I started playing it more regularly. I can tune this thing to perfect on a clip-on polytuner and it tones out right one open string at a time. However when I play any kind of chord, with the same pressure on the strings that I apply to my strat, the chord is horribly out of tune. So therefore would any kind of single string played on the same frets. So I took it to get a setup at GC and it came back and it still sounds like crap when I play a Dm or any other chord for that matter. So I started looking at the thing a little more closely and the frets on the guitar are huge compared to my other guitars. So I broke out the calipers and measured. The fret width is identical to my strat, but the fret height is .0545” vs my strat at .0365”. So I know it’s only 20 thousandths but it’s making a difference. So my question is are these frets stock or is it likely that guitar has had a jumbo fret replacement sometime in it’s life?

.....and didn't know enough to read the fine print about VDI/USB Interface Cable not being part of the listing. And i'm just now figuring out that that silly little dongle is $100.00 So now in order to check out the guitar and make sure it works i've got to buy a $100 ethernet to USB adapter because line6 uses a proprietary protocol. Cool. Just wondering if anyone has an extra adapter they might be willing to part with and sell so i don't have to pony up $100 and wait for it to ship from Sweetwater. Thanks in advance. Dummy in Middle Georgia