October 2023
Hi I just tried updating my Helix for the first time since I bought it back in 2018. Registered it, downloaded HX Edit, performed a backup.
I use Windows 11 so had to disable memory integrity. I started the update but my laptop hit a problem, bluescreened and restarted itself half way through the update.
I now have a Helix which says "Boot Failure. Entered update mode!"
HX Edit says "No Device connected"
Line6 Updater briefly says "Helix floor is being used by another application" then goes blank.
The only option for available in HX Edit is "extract the backup files"
What do I do?
