Hello everyone!
I´m a bit deperate now. I checked lots of videos and posts here to get the connection problem solved, but nothing seemed to help.
I´m a Helix user from the beginning. I bought my unit shortly after the release and I never updated it so far.
So the Firmware must be one of the first ones.
From HX I only get the message "connection interrupted". The reconnection button doesn´t help and when I unplug and replug the USB cable I get a Windows blue screen half of the times.
I re-installed the software, tried several USB-cables, used all different ports on my PC, but nothing made a difference.
I didn´t try the factory reset so far. I have 7 or 8 years of presets there, which I don´t want to delete. Writing all presets down by hand would take weeks, I guess....
Does anybody have an idea, how to solve this problem?
Any help is appreciated!
Best,
Mike
