jayfast

I got it! The key was Line 6 Central which regocnized it (where neither Updater nor HX Edit dit) - thanks @waymda! In case, anyone else's got this problem - this worked for: 1. Uninstall all Line 6 software and drivers. 2. Install an older driver (1.9.1 worked for me). Check if your device is listed as a soundcard in the device manager. 3. Update with Line 6 Central. Thanks again!

Thank you for your replies. I installed an older driver (1.9.1) and now in the device manager the Helix is recognized as a soundcard. I can also with headphones hear sound through the helix. But neither Line 6 Updater nor HX Edit sees the device. @silverhead : Yes, I've tried with the newest HX Edit version as described. But with the version Windows does not recognize the helix at all. Thanks for further advice.

Hi there, I've got a Helix with a very old firmware version (2.30.00) which I want to update. With the current version of HX edit I always get the error of "No device connected". Also current driver's seem to be too new. I tried older versions, but there too neither the Line 6 updater nor HX Edit would connect to my device. I think it seems to be a driver problem. I tried different USB ports, different cables, different computers... Could anyone please help me? Thank you very much.