Hi,
I would like to start by saying that I have been checking all the posts that solved this issue and I could not get any of those solutions working for me. I'll try to be as clear as possible.
HX Edit proposed an update for my Helix LT, can't remember exactly what it said but I believe it was an update to 2.9. I made a backup and started the update process. Stupid me had not plugged my computer so sadly it went to sleep. When I woke the computer up I could see HX Edit say something like "Update failed" and it suggested that I should restart the Helix LT.
My Helix LT is saying "Boot Failure. Entered Update Mode!" with a ":O" in the top left corner. I know that this is normal during the update process.
HX Edit is showing the Helix LT in the devices menu, but it won't connect. I when I try to connect then it is attempting for a few seconds and finally says "Connection Interrupted".
I tried entering safe mode by pressing 6 and 12 while booting the Helix LT. When I do that I notice that Helix LT is not in the list of devices. HX Edit says connecting for a few seconds until it says "No device connected.".
I have tried reseting the Helix LT by pressing 8 and 9. I come to the "Will reset Globals....." and release the switches but the Helix LT ends up showing "Boot Failure. Entered Update Mode!".
I have uninstalled HX Edit and reinstalled it with the latest version. No improvement.
I do not have a USB hub. I have a Macbook Pro 13" running Mojave and I have used the ports of this computer for all my previous updates without any problems.
I have tried with 5 USB cables to make sure that this is not a cable issue.
Help would be greatly appreciated, I am completely lost here.