dan007

To put the record straight: --The Helix USB problem has been known for several weeks. -I do not ask support Line 6 an immediate solution, but just an answer, for me, it is a courtesy rule. Since then, Line 6 support replied .. But it took a post on the forum and 14 days of waiting.

Hello, I come to share here my disappointment about the Line 6 support. On January 6, 2016, I opened a ticket, to report problems of artifacts and distortion with my Helix. The last response of support Line 6 (Mr.wvolkmann) dated January 8/16.(Attach Files) I tried 3 times (8, 13 and 20 January) to re-contact the Support Line 6, but in vain nobody answered me. If a manager of Line 6, conscious brand reputation, could prove to me that customers Line 6 are not cash cows, I will be grateful. Thank you.