tattah Posted April 25, 2020 Share Posted April 25, 2020 Hello, I bought the own hammer player pack and can't seem to load any of them into the IR section of my HX Stomp. I open HX Edit, pick an empty slot, navigate to the content in my computer. HX Exit says "Importing Impulses' and then the slot stays empty. What am I doing wrong? Thanks Quote Link to comment Share on other sites More sharing options...
theejosephlee Posted April 25, 2020 Share Posted April 25, 2020 Which firmware are you running? Just got the HX Stomp and had the same problem. I deleted HX Edit and reinstalled the latest update and that seemed to fix the problem. Quote Link to comment Share on other sites More sharing options...
tattah Posted April 25, 2020 Author Share Posted April 25, 2020 Hello, thanks for replying. On the Stomp, 2.91. Quote Link to comment Share on other sites More sharing options...
tattah Posted April 26, 2020 Author Share Posted April 26, 2020 So, I have done the following: Updated the License Manager Made sure that this computer (OSX Catalina) is authorised on my Line 6 account Been sure the HX Edit is the latest version Made sure that HX Edit logged in to the same account that purchased the IRs Bought another set of cheap IRs to be on the safe side Updated the HX Stomp firmware from 2.90 to 2.91 All I can think now is that this is an authorisation issue between the Line 6 purchasing account and the account signed in to HX Edit, but having logged in and out of both a few times, there is only one account and HX Edit signed in to the one that bought the IRs. Unless anyone else has any ideas, I think this is a support ticket issue...? Quote Link to comment Share on other sites More sharing options...
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