madpig0815 Posted June 15, 2022 Share Posted June 15, 2022 (edited) Hello everyone, i have a Helix Rack and after having it for years i finally registered it today, because i want to buy Helix Nativ at the reduced Price. But when i try to buy now, the System says: "Your account does not have an active Helix Floor or Rack registered right now." Does anyone know what could cause this? Ty Edited June 15, 2022 by madpig0815 Fixed Typo Quote Link to comment Share on other sites More sharing options...
madpig0815 Posted June 20, 2022 Author Share Posted June 20, 2022 Ok, I made a Support Ticket and the solution was very simple. I bought the Helix used and the previous owner already used the discount. Many thanks to the support team who helped me very quickly :) Quote Link to comment Share on other sites More sharing options...
Diente Posted August 12, 2022 Share Posted August 12, 2022 Is there any way to check whether there is a discount or only through support? Quote Link to comment Share on other sites More sharing options...
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