ptigenesis

Good morning every one ! I have exactly the same problem but generalised to my computer. I would like to set up the helix as USB audio interface. Sometime W10 (1909 Pro X64). I have spend 4 hours this afternoon trying to find solutions ... I cannot imaging that i have buy a thing wich is not able to simply do the job on zoom / skype / discord. and yes i have set all path sending on USB1-2 also take care of leveling and Gain on input mic ... Does everybody have the same problem ?