LIne 6 Tech Support got right back to me and helped me big time. They directed me to go to the Line 6 website and sign in. Select DOWNLOADS in the top menu on the top right; then at the top, select the middle dropdown "- All software -" on the top charcoal section; select HX EDIT. Press GO on the right. (PS.. I have Windows 10 PC) You'll see UPDATING to 2.80 (READ ME!) on the top. Scroll down to the bottom of that specific section. It's a generous scroll to the bottom my good man. Finally, you'll see a blue box Click on GET DOWNLOAD (82MB). Do not scroll past that first section! Agree and Download. After you download, reboot your box just to keep it all clean and fresh. Do not run any other Line 6 software after the reboot. Initiate the download and it should take you through the process. You'll need to connect your Helix via USB for the update. If it's all going correct at about 50% it'll reboot and then start the process of rebuilding presets. It then worked mighty fine for me. And yes... it's worth it. Some of the new amp models are incredible.
