2. Charge the battery on the JTV to full capacity.
3. Be sure Monkey is up to date.
4. Download the 1.82, 1.9, and 2.0 versions of the JTV firmware to your computers hard drive.
5. Connect the USB and the JTV to your computer, be sure there is a 1/4" cable plugged into the jack on the JTV, and be sure the Model knob is set to mags, and be sure the JTV volume knob is not turned to zero.
6. Open Monkey, select JTV as the device to update.
7. Select "Update From File" and choose the 2.0 firmware.
IF THE UPDATE IS SUCCESSFUL:
Run the update a second time and be sure to say no when you are asked whether you would like to save your presets
IF THE UPDATE FAILS:
8. Unplug the JTV VDI cable and plug it back in.
9. In Monkey select "Change Device" then select JTV again.
10. Select "Update From File" and choose the 1.9 firmware.
IF THE UPDATE IS SUCCESSFUL: repeat steps 8,9,and 10 but with the 2.0 firmware this time
IF THE UPDATE FAILS:
11. Unplug the JTV VDI cable and plug it back in.
12. In Monkey select "Change Device" then select JTV again.
13. Select "Update From File" and choose the 1.82 firmware.
IF THE UPDATE IS SUCCESSFUL:
IF THE UPDATE IS SUCCESSFUL: repeat steps 8,9,and 10 but with the 1.9 firmware then with the 2.0 firmware
IF THE UPDATE FAILS:
Ask a friend if you can borrow their HD500 or HDPRO,
Or buy an HD500X, do the update, then return it.
Or contact Line 6, ship the guitar to them, let them fix it and ship it back to you.