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seitz-and-soundz

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  1. Got my Helix back Friday! Line 6's customer service has been amazing. They sent me a UPS Next Day Air label late last week to send my Helix back for service after the update debacle. Sent it back Monday, had it repaired, updated to 2.20 for me, and back in my hands (again Next Day Air) by Friday. Less than a week turnaround, at no cost to me, and my Helix wasn't even under warranty still! .
  2. No, it isn't fun, and it shouldn't be something that you have to approach with "shortness of breath" like you say. It should just be as simple as download update, connect Helix via USB, update, done. I have to say, I get pretty irked when people keep saying "Try a different USB port, try a different USB cable, try a different computer." Um...NO. It should work, as all my other USB connected devices, including other audio devices. It just shouldn't be that difficult and particularly nit picky about how/what its connected to. That said, my Helix went back next day air Monday, and is already supposedly fixed, and already on it's way back to me. So, much praise to Line 6 for quick turnaround. Hopefully they can shed some light on how to avoid this situation during future updates.
  3. Yeah, this is exactly what happened to mine. It went back Monday.
  4. Yep, I had to send mine in as well. Luckily it's being done under warranty, but I'm still not happy about what happened.
  5. Tried that, it failed and actually things went from bad to worse. Now my screen just shows some weird scrambled characters when it boots up. Trying to figure out how to post pics of it here...
  6. I have. There's 4 ports on my PC, tried them all. Tried a new cable too (although the one I first used was the brand new unused one I got with the Helix)
  7. I've opened a support ticket, but hoping someone can help me out in the meantime. I followed the update instructions to the letter. The update will get about 1/2 way through on the progress bar and then fail. It then gives me instructions on how to troubleshoot and resume, which I follow, but it still fails. Now my Helix is locked up and the screen just reads "Boot Failure Entered Update Mode".
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