Hi everyone,
I’m looking for some feedback about a strange USB issue with my Helix LT.
I just bought an Helix LT, at home, Windows was detecting that something was connected by USB, but the Helix would not be recognized properly. In Device Manager I kept getting:
“This device cannot start. (Code 10)
STATUS_DEVICE_DATA_ERROR”
Here’s what I already tried:
reinstalled HX Edit and Line 6 drivers cleanly
removed old POD Go / Line 6 drivers
tested with 2 different USB cables
tested on multiple USB ports
tested on 2 different PCs
tried Update Mode, but it still was not detected
Because of that, I thought the USB section of the Helix might be faulty.
I then brought it to Melison (authorized repair center in France).
On one of their computers, the Helix worked normally and they were even able to update it from firmware 2.30 to 3.80.
But on another one of their computers, they were also able to reproduce the same USB Code 10 error.
So at this point it looks like the Helix is not completely dead on USB, but may have an intermittent / unstable USB hardware issue, possibly related to:
the USB port itself
solder joints
the USB section on the board
or some compatibility/tolerance issue with certain PCs/controllers
Has anyone here had a similar problem with a Helix LT?
Especially a case where:
it works on some computers
but gives Code 10 / STATUS_DEVICE_DATA_ERROR on others
I’d be very interested to know what the actual cause was in your case.
Thanks.
