claudio1986

Hello people, after a while I just decided to call the contact support list @psarkissian gave me and I literally called each one of them and they don't have services in NYC for Variax guitar, the only one who told me they can check whats going on with the guitar told me the charge $175USD per hour...He just told me to talk directly with Line 6 about it...

Sadly, I will have to, thank you @psarkissian

I tried that and it didn't work anyways.

Oh my bad, sorry.

What is weird to me is if the 1/4" has any problems my pick ups wouldn't work, but they do when I don't use the emulations as soon as I activate the emulations the guitart just get mute. I think is a software problem, I have done I don't know how many flash memories so far, nothing works and it use to work.

I'm havong the same issue with my JTV-69.

No, that's not correct, I don't must use VDI cable to use the models, that's why the Variax has a battery just to emulate the guitars, that's would mean that if anyone wants to buy a Variax and don't have the whole setup with the pedal floor or whatever can't use the models, that would be not "smart" from Line 6, on the other hand, my JTV-69 use to work with the battery and the 1/4 cable emulating all guitars in it. I just don't know what happened now the guitar just get mute when I use ONLY the 1/4. I have a link with a short video showing what's the situation, you are welcome to see it. @hurghanico

No, I turn it on and off several times, and when is off, you can hear the pick ups sound of the Variax but when I start the push botton to use the emulations it just got mute, it work fine with the Variax cable through the HD500X witch I have. @codamedia is the original battery.

I have tried everything I know and nothing...

Yes, Is a brand knew battery.

I don't know what else to do. I've been trying to understand what happened with my JTV-69 guitar, when I bought it, I used to use just a 1/4 cable and it was just plug and play but now the guitar just gets mute when I activate the push botton, when I deactivate it the regular mics works fine, all of them are ok but I try to use the simulations of other guitars using the 1/4 cable, the guitar just get mute, I think is something ablout firmware because the 1/4 port is working right. Everything is update it, I have done everything I know so far, I rollbacked, I roll fowarded. I think it has to exist a way to reset this system like unplugging the cable and then push the botton or something. Somebody knows how to solve this? I already wrote to support team but they don't really helped me that much. Here is a Google drive link you can se the video. https://drive.google.com/drive/folders/1ed3RXCH7RQIJc5Nzm_x8EAvDBngxMVRp?usp=sharing