Feroned

I guess this topic gives an explanation why this problem occurs https://line6.com/support/page/kb/recording/helix-native/migrating-helix-native-preset-library-to-new-computer-hardware-r1004/ Long story short - presets stored by helix is encrypted. And to decrypt them you must have key which is being generated based on you computers hardware (machine hostname included). So when you changing anything that can be a part of that decryption key presets become locked. So reset to default is the only way to proceed with helix usage, unfortunately.

Had the same issue litterlay right now. And resolved it. Maybe it was only my case, but for me it occured because somehow i was loged out from my account in Helix Native. After i logged in again lastest update was applied and problem went away. Hope it will help someone acasuanly :) (as i can see from the first screenshot in this thread - kim666mikkelsen is logged out)