Hi Line6,
I think there is a big mistake in your instructions to 2.92 Helix firmware update:
STEP 1—Updating HX Edit to 2.92 (assuming you haven't done this already)
Log onto line6.com, download, and install HX Edit 2.90:
macOS: https://line6.com/software/readeula.html?rid=9732
Windows 7/8/10: https://line6.com/software/readeula.html?rid=9731
You shoud write "download, and install HX Edit 2.92" instead of 2.90 ? Yes?