I am hoping someone here can help me.
I have a TonePort UX2 and a TonePort DI-Gold. I had been running a PC with Windows XP, and everything was great. Then, the computer died, and I got a new PC running Windows 7. I have tried re-installing my UX2 and my DI-Gold. I have downloaded the most recent drivers, and tried to install them. I keep getting a "Drivers Did Not Install Successfully" message. The UX2 flashes red lights, and the DI-G light just stays red. I have run the Monkey, and it says my drivers are not installed, and that no device is connected (when it really is). I have tried every USB port I have, with the same results. Also, when I run the Monkey, under firmware, there is a question mark (to the left of "firmware"), and a dash ("-") under "installed." I have talked to customer support, but they cannot see why the drivers will not install.
Any ideas???
Thank You!
Tom