Hi, I have a smilar problem, but Monkey didn't help here. I installed the latest usb drivers via Monkey, plugged in the POD and connected it to the PC, however Monkey still doesn't see any device. In my control panel I see the XT Live in the devices menu. The system shows the device has a problem with the driver, it doesn't allow me to choose a driver of my own though. Also, I'm a bit confused because the "Updates" tab in Monkey shows the drivers are still not installed (a big fat "No" in the "Installed" column).
I have installed the drivers package several times, rebooted, used another USB cable. My PC runs on Windows 8.1.
Any help will be greatly appreciated.