xrayeric
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xrayeric's post in Backing up custom tones before factory reset and firmware update was marked as the answer
I was able to update my firmware and get my tones that were in fact saved in the cloud reassigned to the banks i wanted. Thanks for the help. I was unsuccessful using the updater via usb i went with the bluetooth approach. I kept getting an error when trying to do via USB. Oh well that is an issue for another time.
Thanks again !!!