I am having the same issue. I am using windows 10 and both the updater and HELIX editor are not reading my HELIX Rack. I downloaded the recent firmware and it could not find my helix. I then downloaded an older version of the HELIX fiemware 1.12 and that found my helix in the updater but still not in the editor. I upgraded my firmware to 2.0.1 i removed the old 1.12 firmware update file off my PC and then downloaded the recent 2.0.1 updater and editor software hoping that THAT would find my HELIX and they programs still dont! Please Line 6 sort this! My Helix Rack is connected into the USB port on the back of my PC and not using a usb Hub. I dont understand why this is happening... :(