Sir, thanks you for your prompt answer, My computer is running on Mac OSX 10.9.4 so it seems not to qualify for support, yet I am not downgrading the OS.
Yet, please I am first going to ask you not answer me as if I would be claiming something unduly. I paid dearly for a brand new aleady outdated thing and Line 6 did nothing to prevent that from happening. Besides I got the « After all, that's the product you bought and paid for several years ago » you uttered like a blow right in my face.
There are still facts which make me feel like I have been somewhat clearly ripped off by the company : I bought the GX (brand new) in 2010 appearently when POD farm 2 was already out (which concerns me), how could I know a second version was out ? Even your software notices never warned of any uprgrades for a newer version, or even made me aware there would be one. I came to know a few days ago in 2014 that POD farm 2 even existed and that it was another form of POD farm which is not an upgrade but a different software?!
Now I am feeling LINE 6 should not have been selling your old-things–you-obviously-do-not-care-at-all-and-provide-no-costumer-service hereafter refered to as « POD farm 1» (packaged with Abelton7 and GX). And sir No, excuses based on personal experience « me too, I can’t use old stuff and there is no reason we could do it that is how society works» : in this case they do not work, especially after so short time elapsed. besides, and this important : according to what you said, had I not changed systems nowadays but a few years ago, I would have had the same upgrade issue with my versions back in 2011 shortly after I had purchased the GX which is TERRIBLE to read as justification. I am very glad I can still use many old softwares through upgrades( which I thought version 2 of POD farm was after all )…the only difference is that the company LINE 6 CHOSE not to provide us with the relevant drivers for newer systems which is a shame. Anyways I am glad my Marshall, my guitars,old mixing tables do not abide by these kind of customer policies.
I am now concerned about the customer service I will be offered if anything happens to my POD XT live… shoudl I sell lit on grounds the company will declare it oudated and will not provide any newer drivers for maintainance in case it freezes or stop functionning ? I know there are newer HD’s out but I like the stuff I already have….
As you may have noticed, this makes me very disappointed with Line 6 as though I liked the products very much before. I cannot still consider it being quality products when somthing that is barely a few years old is rejected by costumer support as not qualifying for support…if this is the final word then I guess I will be telling my guitar student and fellow band members to stay away from this company at all costs. That is it for the rant. Chris