When pasting presets using HX Edit, I keep getting the error:
Failed to paste one or more presets.
Unknown communication error.
When I click OK I get:
Failed to get preset names.
Service is not online. [code -8207]
The Helix then disconnects from HX Edit. On the Helix screen there is a message that states:
Transferring data -- please wait...
Restarting HX Edit doesn't help. I have the restart the Helix floor itself to clear the message. I thoulgt this may be a hardware problem but I have a brand new loaner unit and USB cable. All I did is upgrade the firmware to v2.8.1 and restore my backup. This doesn't happen when I paste presets on the Helix floor, only in HX Edit. It aslon only seems to happen when pasting over existing presents, not new presets. I'm using a Mid-2015 15" MacBook Pro running the latest macOS Mojave version 10.14.6.
