prophecies_1

hey i was wondering if anyone can help. i brought a pod not that long ago off a mate but i just went to update it and when i plug it in to my computer and bring up line6 monkey. it reads a message like this IMPORTANT: the PODxt live you are connecting to is not valid line 6 hardware. Plase inform line 6 customer support about this message to receive further instructions. so if there anyone how can help me that would be amazing and is there a way to reset my pod?

hi ive been trying to sort out my pod like update, new tones etc. but when i plug it into the computer it comes it not valid line 6 hardware, does anyone know how to fix this or am i screwed. i thank you for your time