Axelemanuel

I have the same problem. I am logged in, my computer is authorized and I am logged into the same account that I used to buy the IRs. But it still isn't working. Any advice??

So, I've run into an issue with the Helix. I have come to realize that even when an effect block, for instance a fuzz, is turned off in the signal chain, it clearly changes the tone of my sound (compared to when it's not in the signal chain at all). In this case, with the fuzz effect, it takes away a lot of the high end of the tone of the amp. Anyone else having an issue with this? Not sure if it's supposed to be a feature, I'm really annoyed by it. Think my firmware version is the latest, 2.20. Sincerely, Axel