I tried twice loading a backup I had just did but it only went to 30% and came up as an error. The unit went blank and froze.
So what I ended up doing was a factory reset, loaded a backup I had done last week, but noticed some of the presets were still a little wonky.
So I exported what I could save and did ANOTHER factory reset. I had to go out of town for work today so I'll play around with it more when I get back.
On a side note, some of the factory pre-sets are totally different than when I first got my Helix about a year and a half ago, so I'm looking forward to checking thise out.