ik have bought in januari of this year a new Line 6 Helix floorboard in the Netherlands.
1] The user interface is easy, strong and you can make a lot of sound loops
2] There is a huge amount of connection posibilities thats very good to rig the Helix in your sound set
3] The case is heavy stage quality
1] During a play session, my 90days old Helix is defect.
the following happens:
the interface screen light up very strong for a couple of seconds and after that my Helix is "dead". i shut of the Helix with the switch and
wait 1 minute and after that is switch it on again. Result = nothing only a little background lightup from the button displays and the user
interface is total black and does nothing.
I returned my Helix floorboard back to the reseller and ask for a new floorboard. Answer from the reseller is: a new floorboard is not possible because the floorboard is older then 30days after purchase date. The reseller send the floorboard back to Line6 for repair.
I am just still waiting for the answer, it's 3 weeks ago that my Helix is going defect. My feeling about the quality of this Helix floorboard is not good because my questions are:
a] How is it possible that the printed circuitboard is going defective after 90 days (by normal and gently usage) ?
b] Who gives guarantee that the rest of the hardware from my floorboard is stable ?
c] The main displays light up very strong, that means that the power supply generates a higher voltage.
is the display invisible damaged after these strong light up ?
d] Who gives mee my good feeling back that after repair, the rest from the hardware is in a good condition and that other components are
not invisible damaged ?
Purchase date: 14-01-2017
Part description: 99-060-0102 Helix EU
Part Number: N77023725
Serial Number: (21)HDF2V6612000053
delivered with firmware: 2.01.0
going defective by firmware: 2.11