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GlennWilliam

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  1. Sounds good, I'm sure they will sort things out for me. I'm very happy with the helix other than that so hopefully things will workout in the long run.
  2. Hi everyone thanks for the reply. Yes I alway shut down all my gear before I unplug anything. As I said it was working and now it's not, very strange. I have also check all the global settings after I re-flashed the firmware and everything seems to be correct but still nothing. Anyway I'll contact the store where i brought it from and see if they will exchange it or if they want to send it for repair. Thanks again.
  3. Hi All, This is my first post as I'm new to the Helix, so hi to everyone. I have had my Helix Rack now for about 3 weeks. I have been using the mic input for a few small solo gigs and it was working fine. I tried it at my next job and nothing no matter what i have tried the mic input would not work. Things I have tried so far: My mic's I've been using - Shure beta 87a with phantom power on, and a Shure beta 58 - both these mic's work fine in my normal PA system. Brand new mic cables 3 of them, nothing . All these cables work fine in my normal PA system. I have re-flashed the firmware still nothing. All the other inputs and out puts are working fine. Is this a fault with the Helix as I have seen other posts with the same problem. Thanks for your help.
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