zekmoe

It's an older laptop. Looks to be 5+ years but otherwise fine (I don't use it for much as I have tablets and work laptops). Could it be that its USB 1.0? IT says Generic USB hub on the two USB ports in the device manager.

I downloaded the ASIOFOrAll thing, and it came to life for like 30 seconds, allowing me to move a slider on the Helix program and see the function on the Helix itself change, but just like before, it dropped into the not connected message. Reconnecting the USB to the computer solves the issue, but it goes back to not connected. Even with no activity, just watching it drop away. Helix Device not connected, screen greys out with wherever it was seen in the background. It reestablishes the connection when the USB is disconnected and reconnected from EITHER the computer or the helix, but looking at it and doing nothing, drops out again in about 1/2 a minute.

Where would I get this? I'm not trying to record with it, just load presets. It came up as it found the driver for a minute, and the editor became active, but then drifted back to the Helix Device not connect. error message. It seems like if you unplug it from the laptop, it recognizes it for a moment, then it doesn't. Other items work well with this system through various ports.

I've tried to search, but find mostly older and Mac solutions. I bought a new helix from Sweetwater and it cannot connect to the editor. I've installed the updater but it doesn't seem to affect it. Firmware .2.210. What path am I missing? I need to get this resolved else I need to return it, as I bought it to try 3rd party patches and sounds and that can't be done without the editor. Windows 7 Pro.