Same issue as Spenserj87. Today, Helix 2.81 doesn't recognize my Helix LT so I get a black screen.
No issues running 2.81 on my Window 10 1809 system. Has worked well with no trouble, even after the Windows USB driver update last April, which stopped Native Instruments USB devices from being seen by my DAW.
- Windows device manager has no errors and all supplied Helix services report working fine, i.e. audio interface In/Out, Line 6/Helix LT device.
- Installed Helix Edit 2.82. No change.
- I have a Win 10 1803 laptop with works fine. I updated the Helix firmware to 2.82 and Helix Edit works correctly.
BUT... yesterday I updated to Windows 10 1903. It's been out a few months and many of the software vendors have supplied updates since, so I thought it was safe. Now I Helix Edit won't connect to my LT. Line 6 Updater doesn't see it either. Seems like a Windows 1903 update must require USB drivers to behave differently. I say that because I had to re-install a USB driver for my Steinberg audio interface. So I reinstalled the USB drivers for the Helix but no luck.
Really frustrating when you think you're going to spend a happy afternoon playing music and end up troubleshooting Windows problem. Unfortunately, it's a game that MS makes hardware vendors play to update their drivers constantly but I'm disappointed that Line6 isn't on top of this. 1903 has been out for several months. Yamaha has tons of USB devices and deals with this issue all the time. You'd think they could share USB driver code best practice so all their product lines stay current.
