Hello everyone,
I'm a bass player who has been a longtime user of the Helix rack and latterly the HX Stomp (had mine about a year). Unfortunately I got to band practice yesterday and there was simply no sound at all from the unit. I had been playing it that morning and it wa working just fine (no, I didn't change any settings!) but now I'm back at home and still nothing. I'm trying to troubleshoot here but the more I rule things out the more I worry it might be hardware failiure...
Can anyone suggest something that may help me to fix this please? Or at least work out what's wrong with it? Are there some steps I haven't tried?
Some data points so far:
Setup/wiring definitely works, not only have I been through everything but I get perfect sound with the unit turned off and when bypassed. I have since pulled the unit from my board anyway.
Internal tone generators etc will light the output light but not actually create any sound.
I have disabled and reenabled all of the volumes. (eg turning the input to USB and back)
I have tried a factory reset.
I have gone back to two different backups now using HX Edit.
I have never used the volume control, it's set to only control the headphones anyway but I have checked that in the settings.
No sound from the headphones output, the send or the stereo right output either.