Hi everyone,
I’d like to report a reproducible issue on Helix Floor running firmware 3.80 related to Snapshots used together with Stomp Mode.
Setup:
Helix Floor, firmware 3.80 (latest available)
Global Settings → Footswitches → Snapshot Mode = Manual
Top row footswitches FS2–FS5 assigned to stomp blocks
Bottom row footswitches assigned to snapshots via Command Center
Issue description:
When Snapshot 1 is assigned to FS8, the following behavior occurs:
Switching between Snapshot 1 and Snapshot 4 works correctly
Switching to Snapshot 2 or Snapshot 3 causes the label of FS8 to change back to the generic name “Snapshot”
At the same time, the labels and/or states of FS2–FS5 are refreshed or change unexpectedly
Pressing Snapshot 4 restores the correct label of Snapshot 1
This happens even with Snapshot Mode set to Manual and after saving the preset properly.
Additional observations:
The issue only occurs when FS8 is used for Snapshot 1
Assigning snapshots to FS9–FS12 instead completely avoids the problem
This suggests that FS8 behaves differently from the other footswitches in mixed Snapshot/Stomp configurations
Expected behavior:
Snapshot footswitch labels should remain stable and should not revert to generic names when switching snapshots, especially with Snapshot Mode set to Manual.
Conclusion:
This appears to be a firmware-related issue, not a configuration error.
Hopefully this can be investigated and addressed in a future update.
Thanks for reading,
Paolo
