I've spend a few hours and cannot get this damn thing to connect to my mac, for nothing! I connect it to my work windows computer and it says usb is damaged, so I'm not sure if it's a driver thing (I can't download hx edit or anything as it's locked by administrator from work), or (as I'm starting to suspect) there's actually a usb issue with this stomp (it's used from Long & McQuade). But my mac doesn't recognize it at all, nothing, zip. When I check usb devices on my mac, it's not there, yet other things are like scarlet interface, or external hard drive show up using the same usb cable. I've tried three different usb cables (including the one that comes with the stomp).
The stomp has 3.11 firmware on it. I've uninstalled hx edit and reinstalled both 3.15 and 3.11 (just to try an older version) versions and nothing. Always says no device connected in hx edit.
I've tried holding page> + power on to force an update through Line6 updater in offline (tried online as well) and nothing.
This is my second stomp (first one is with yamaha for repair), and I don't recall any issues with that one (older stomp). I'm pretty sure I didn't even use HX edit when I first got it and used it as an audio interface (could be wrong though). I'm perplexed and have no idea what to do at this point, except take it back and try another unit.
I have a show Apr 20 and feel like I'm running out of time on this thing.
I have a macbook pro Catalina 10.15.7 and it wants to upgrade OS, but I don't have enough harddrive space, so haven't done it yet. Maybe this is the issue??
I know many have similar issues, but I can't seem to solve this one and hoping someone knows some trick or simple step I'm missing that can help out.
Thanks in advance!